Our Core Values
Owners Mark and Laura, married in 1997, are from small East Texas towns, Emory and Grand Saline respectively. They were both raised with small-town values, such as, faith, family, and taking care of their neighbors. Laura was an elementary and middle school teacher for 22 years, teaching special education and art. In 2019, she retired from teaching to help full-time with the heating and air conditioning business. Their first child, Madisyn was born in 2004 and 5 years later, their second child, Sy came along. Graduating from Aledo ISD in 2023, Madisyn plans to pursue a business degree. While he still has quite a bit of time to figure it out, Sy wants to be the best a/c technician in Texas or become a Lego designer.
Graduating as Valedictorian of her high school class, Laura went on to receive a degree from Texas A&M in education. Laura’s coworkers widely respected her and her students loved her. As a result, she was awarded teacher of the year in 2015. In her spare time, Laura enjoys reading, creating artwork, genealogy, and spending time with her family.
After graduation Mark went to work for the local air conditioning company in his home town during the day and went to school at night. He earned an Associate’s degree in HVAC. Mark and Laura decided to move to the DFW area after the birth of their first child. Mark started his HVAC career as a parts runner and helper working his way up. Because of his flexibility and desire to learn anything and everything about his career field, he has worked in all aspects of the HVAC business. For example, he has answered phones, ordered parts, filled inventory, ran service, installed equipment, and whatever else needed to be done.
After moving to the metroplex, Mark could see a big difference in customer service from the small town he was from to the environment in which he now resides. Mark has always focused on the customer’s needs and in doing so, he became one of the most sought-after technician trainers around, training service technicians from all over the country. Focusing on customer needs and the customer experience has always been his driving motivator.
A Perfect Fit
Mark and Laura purchased Beco Service Inc. From Bruce and Chanda Harville in 2019. Established in 1974, Beco Service had gained a reputation for great customer service and developing relationships. It was just the type of company Mark and Laura wanted. Although Covid -19 hit only months after purchasing the company they pushed forward trying to find ways to provided even better service. The first step was to start with the Beco team, providing weekly training dedicated to making sure every team member focused on exceeding the customer’s expectations. Next, implementing dispatching software to let the customer know when the technician is on the way. In addition, Laura created the Beco Club membership program. Understanding Covid-19 hit a lot of families hard, we now offer a monthly membership program.
What our clients are saying
What We Believe
- Always do the right thing even when the right thing is the hardest way
- Treat people the way you want to be treated
- Respect others (customers and coworkers). You don’t have to like everyone but you do have to respect them.
- Do ordinary things Extraordinarily!
- Service 24 hours a day 7 days a week.
- No overtime charges, ever.
- Lifetime warranty on repairs
- Live person answering the phones
- Technicians in company uniforms that have clean backgrounds and drug tests.
- Technicians use shoe covers, drop cloths and leave your home cleaner than when they arrived.
- Always give upfront pricing before starting any service
- Once a week, ongoing training for every team member
- Empowering every team member. Do what it takes to exceed customer expectations.
At Beco Air &Heat, we’re ready to help residents and businesses with a wide array of heating and cooling needs. For example, we offer services as simple as routine tune-ups to as complex as complete system redesign and installation. If you want to stay comfortable in the changing weather of Tarrant County, let us help. We offer high-quality heating and cooling services. In addition, our company maintains an A+ rating from the BBB. Furthermore, our NATE-certified technicians can work on any make or model of heating or cooling system. Backed with a 10-year warranty on parts and labor on select systems, our work is guaranteed to exceed your expectations. Additionally, we provide a lifetime warranty on our craftsmanship. All new systems come with a 1-year replacement guarantee. Our Beco Club maintenance agreement can keep your system running smoothly year after year.