Our Core Values
Owners Mark and Laura, married in 1997, are from small East Texas towns, Emory and Grand Saline respectively. They were both raised with small-town values, such as, faith, family, and taking care of their neighbors. Laura was an elementary and middle school teacher for 22 years, teaching special education and art. In 2019, she retired from teaching to help full-time with the heating and air conditioning business. Their first child, Madisyn was born in 2004 and 5 years later, their second child, Sy came along. Graduating from Aledo ISD in 2023, Madisyn plans to pursue a business degree. While he still has quite a bit of time to figure it out, Sy wants to be the best a/c technician in Texas or become a Lego designer.
Graduating as Valedictorian of her high school class, Laura went on to receive a degree from Texas A&M in education. Laura’s coworkers widely respected her, and her students loved her. As a result, she was awarded teacher of the year in 2015. In her spare time, Laura enjoys reading, creating artwork, genealogy, and spending time with her family.
After graduation, Mark went to work for the local air conditioning company in his hometown during the day and went to school at night. He earned an Associate’s degree in HVAC. Mark and Laura decided to move to the DFW area after the birth of their first child. Mark started his HVAC career as a parts runner and helper, working his way up. Because of his flexibility and desire to learn everything about his career field, he has worked in all aspects of the HVAC business. For example, he has answered phones, ordered parts, filled inventory, ran service, installed equipment, and did whatever else needed to get done.
After moving to the metroplex, Mark could see a big difference in customer service from the small town he was from to the environment where he now resides. Mark has always focused on the customer’s needs, and in doing so, he became one of the most sought-after technician trainers around, training service technicians from all over the country. The customer experience has always been his driving motivator.
A Perfect Fit
Mark and Laura purchased Beco Service Inc. From Bruce and Chanda Harville in 2019. Established in 1974, Beco Service had gained a reputation for great customer service and developing relationships. It was just the type of company Mark and Laura wanted. Although Covid -19 hit only months after purchasing the company they pushed forward trying to find ways to provide even better service. The first step was to start with the Beco team, providing weekly training dedicated to making sure every team member focused on exceeding the customer’s expectations. Next came implementing dispatching software to let the customer know when the technician was on the way. In addition, Laura created the Beco Club membership program. Understanding Covid-19 hit a lot of families hard, we now offer a monthly membership program.
Beco provides great service and expertise. Mark has always been professional, responsive, and eager to fix any problems. Goes above and beyond.
Educated the client well. Installed system quickly and in very poor environmental conditions. Had to make changes to the duct system under the house, change and manufacture new sheet metal guards, and dig the foundation for a new pad. The system worked like a charm and the price was surprisingly reasonable. Old BECO owners would be proud and I certainly am. They also took care of my next-door neighbor who had extensive work required, in and out of home, and again in bad environmental conditions. She was smiling afterward. Their reputation is clearly an important priority for their business.
Excellent Service, Came out quickly and was able to quickly troubleshoot the problem and make a workaround since the part will not be available for a while. Greatly appreciated!
I've used Beco Services for many years. The technician was very thorough and conscientious and nice. I'll be using Beco Services for many more years.
Jeremy is professional and does a great job of explaining the issue and fix!
BECO is second to none, always professional and courteous. They always get the job done. We have used for 15 or more years.
As always, our Beco technician was friendly, knowledgeable, and on-time for this Spring's tune-up of our HVAC system. I'm always impressed with how thorough and friendly every person is from Beco. Great company to work with!
We have used Beco Services for all our AC and heating needs for many years. They are always on time, professional, and they do excellent work! We would highly recommend them to everyone!
What We Believe
- We do the right thing even when it’s the hardest.
- We treat people the way we want to be treated.
- We respect others. You don’t have to like everyone but you do have to respect them.
- We always give upfront pricing before starting any service.
- We empower every team member.
- We never charge overtime, ever.
- We provide ongoing training for every team member.
- We offer a Lifetime warranty on repairs.
- There is always a live person answering our phones.
- Our technicians use shoe covers and drop cloths, leaving your home cleaner than when they arrived.
- We provide services 24 hours a day, 7 days a week.
- Our technicians have clean backgrounds and drug tests.
- We exceed customer expectations.
- We do ordinary things extraordinarily!
At Beco Air & Heat, we’re ready to help residents and businesses with a wide array of heating and cooling needs. We offer services as simple as routine tune-ups to as complex as a complete system redesign and installation. If you want to stay comfortable in the changing weather of Tarrant County, let us help. We offer high-quality heating and cooling services. In addition, our company maintains an A+ rating from the BBB. Our NATE-certified technicians can work on any make or model of heating or cooling system.
Backed with a 10-year warranty on parts and labor on select systems, our work is guaranteed to exceed your expectations. We provide a lifetime warranty on our craftsmanship. All new systems come with a 1-year replacement guarantee. Our Beco Club maintenance agreement can keep your system running smoothly year after year.